Need to make a return? Simply follow the instructions below and we’ll work on getting your unwanted items back to us.
1. Contact Us
If you need to make a return, you must request a return within 14 days of receiving your order. You can request a return by emailing us at Vits-1@hotmail.com. Simply let us know which items you need to return and why, with your order number in the email subject (e.g. Order Return #00000)
2. Post your return
Once we’ve approved and processed your return, it’s time to send your item(s) back to us. You have 14 days to do this after your return has been approved and processed.
Ensure all your items are secure and that your parcel contains all the information required.
Make sure to ask for a receipt for proof of postage.
3. We’ll do the rest
Once we’ve process your return, you should receive an email with all relevant information about your refunded item(s). If you don’t receive an email about your return within 14 days, send an email to Vits-1@hotmail.com and we’ll look into this.
Refunds will be returned to the original payment method. Note that refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays).